Shipping Policy – ASBY Store

ASBY Store works with Zendrop and other trusted partners to deliver orders safely and efficiently.

1. Processing Time

Orders are processed within 1-3 business days.

No shipping on weekends or holidays.

2. Estimated Shipping Times

USA: 5-12 business days
Canada: 7-15 business days
UK/EU: 7-15 business days
Australia/NZ: 7-15 business days

Important Notice:

Shipping times are ESTIMATES, not guarantees.

We are NOT responsible for delays caused by:

  • • Carriers
  • • Customs
  • • Weather
  • • Peak seasons
  • • Supply chain issues

3. Tracking Information

Tracking numbers are provided for all orders.

Tracking may take 2-5 days to update after shipment (Zendrop standard).

4. Lost Packages (Zendrop Rule)

Refunds are ONLY provided if:

Tracking does NOT show "Delivered", and
The protection time has passed

If tracking shows "Delivered", the order is NOT refundable.

5. Wrong Address Entered

Customers are fully responsible for entering a correct shipping address.

We cannot refund or reship orders if:

  • The address is incorrect
  • The address is incomplete
  • The package is delivered to the wrong address provided by the customer

6. Customs, Duties & Taxes

Customers are responsible for any customs or import fees.

Questions About Shipping?

If you have any questions about our shipping policy or need help with your order, don't hesitate to contact our support team.