Refund Policy – ASBY Store
Last updated: November 25, 2025
To protect our customers and our business, ASBY Store follows a strict refund, return, and replacement policy based on Zendrop's official claim rules.
By placing an order with us, you agree to the terms below.
Refunds or Replacements Are Only Approved If:
According to Zendrop rules, we can only approve claims in the following situations:
We DO NOT offer refunds for:
Mandatory Evidence Required (Zendrop Standard)
To file a claim, the customer MUST provide:
Claims MUST be submitted within:
• 7 days of delivery for damage/defect
• 5 days for missing items (unboxing video required)
• 30 days for lost packages (if tracking never shows "Delivered")
Claims without complete evidence will be rejected.
"Delivered" Packages (STRICT Zendrop RULE)
If the carrier marks the package as Delivered, the order is NOT eligible for refund or replacement.
We are not responsible for:
Customers must contact their local carrier for investigation.
Wrong or Incomplete Address
If the customer enters an incorrect or incomplete address, ASBY Store is NOT responsible for:
NO refunds will be issued in these cases.
Non-Returnable Items
Refund Processing (If Approved)
Refunds are processed to the original payment method.
Processing time: 3-7 business days.
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Questions About Our Refund Policy?
Before placing an order, please make sure you understand our refund policy. Contact us if you have any questions about claims or evidence requirements.